Easier. More effective. Enough said

Put simply, Fulton Hogan’s Service Plan partnership with FUSO helps eliminate costly downtime, streamlines administration and provides peace of mind 

Fulton Hogan is a giant of New Zealand infrastructure works. Since it was founded in 1933, it’s grown to employ over 11,200 people across New Zealand, Australia and the South Pacific.  

The company has a proud history, having made its mark for more than 90 years – building and maintaining the roads, airports, bridges, parks and property developments that form important connections between towns and cities. 

To do the work, it has enlisted a fleet of around 1,800 trucks.  

“Shogun is our frontline heavy truck-trailer vehicle, but we have more trucks working on road maintenance and repairs. We use Canter and Fighter for those jobs,” says Mechanical engineer Graham Eaton. 

While Fulton Hogan has a robust internal servicing department, it moved all new FUSO trucks to a Cost-Per-Kilometre (CPK) Service Plan around four years ago when it selected FUSO as its main truck supplier. Canter and Fighter models are on Advanced Service Plans because they spend more time driving at low speeds and idling, requiring extra attention because of it. 

Graham says one of the major considerations was ensuring that FUSO’s essential software updates are made.  

“The advanced systems in these trucks limit what our mechanics can do without the correct diagnostic equipment, so the trucks need to go into the dealership anyway. The risk of missing a safety feature update just isn’t worth it,” he says. 

With FUSO, Graham knows the fleet can be serviced from the top of the North Island to the bottom of the South. For a large company like Fulton Hogan, that’s worth its weight in gold. 

“I could buy a truck in Invercargill that will end up working in Northland but, with the FUSO Service Plan, my CPK price, invoicing and billing don’t change. No other Japanese truck dealership can offer the same service.” 

Graham says the downstream costs of a truck missing a day of work is three to five times the initial cost of a breakdown, which is why its partnership with Keith Andrews is so important. Everyone has skin in the game. 

“We share our EROAD data with FUSO NZ, so they can see when trucks are coming up for a service and proactively book trucks in – which they then confirm with us. It takes the hassle away from getting trucks booked in and contributes towards keeping them on the road.” 

As well as providing benefits in terms of vehicle uptime, moving to service plans for FUSO vehicles has streamlined Fulton Hogan’s administration work. 

“Our service plan is reviewed every year and the rates locked in for 12 months. That makes billing really easy, as we’re billed based on the number of kilometres we travel. 

“We receive one central, itemised bill a month. There’s no need for thousands of invoices or work orders, which makes our business administration really simple.” 

With 200 trucks on a CPK Advanced Service Plan and more in the pipeline, Graham knows that he can bank on FUSO to keep his trucks on the road and earn money for longer, while the benefits of pre-booked servicing and centralised billing each month makes it easier to plan, confirm bookings and pay for servicing. 

“FUSO’s Service Plan is really good for us,” he says. Enough said.